Do you have a question or complaint about a course, a lecturer or a test? Sirius can help you! In cooperation with the management teams, Sirius guards the quality of the studies Public Administration, Health Sciences, Management, Society & Technology and European Studies. Sirius frequently contacts lecturers and the study management team, so we can easily draw attention to complaints and other questions. So do you have a complaint or other difficulties, do not hesitate and send an email to email@example.com or come to the Sirius Room (TL1300) and talk to a board member.
All your complaints will be treated confidentially and lecturers nor the management team will be informed without your permission.
Not sure where to go? Please check out the following page.
Procedure for formal complaints
- Make an appointment with the lecturer yourself. Often, lecturers are willing to talk with you about the complaint and maybe you can search for a solution yourselves.
- Ask Sirius for help. We can present the problem to the management team if you want to and can search for a solution together.
- Finally you can make a complaint to the exam committee. Click here for procedures and contacts.
To make it easy for you, we already made a list of frequently asked questions:
● What is the deadline for professors to check the exam or the assignment?
You can find all the education and examination rules in “the education and examination regulations”. (OER). Which can be downloaded from:
B-GZW and M-Health Science
Masters PA and ES
You can find the deadline for checking exams and assignments for the bachelor GZW and MS&T below:
Cited from the OER (study b-GZW and b-MS&T): Article 4.6.4 “The exam result of a unit of study, determined in accordance with article 4.1, paragraph 7, will be made known to the student within 10 working days after the end of the education period in which the unity of study is offered. If the exam result is insufficient, and a resit is possible outside the education period in which the unit of study is offered, and the module coordinator has determined that the students meet the terms and conditions to participate in the resit (in accordance with article 4.4, paragraph 4e) this decision will also be made known to the students within 10 working days after the end of the education period in which the unit of study is offered.”
● How to book a (project) room?
Booking a room is possible via www.rb.utwente.nl. An explanation of this website can be found here: https://www.utwente.nl/nl/onderwijssystemen/onderwijssystemen/roostersystemen/wrb/#hoe-reserveer-ik-een-ruimte